Hagen Beauty

At “Kkallos Care Consumer Private Limited” or Hagen Beauty, we are committed to delivering your products efficiently and on time. Our shipping policy outlines the timelines, exceptions, and responsibilities for order delivery.

1. Average Delivery Time

  • The average delivery time for orders is upto 7 business days from the date of dispatch.
  • Delivery timelines may vary based on delivery location, courier availability, and order volume.

2. Delivery Timeframes

  • Minimum delivery Time: 2 business days
  • Maximum delivery Time: 7 business days

3. Exceptions & Unforeseen Delays

In rare situations, deliveries may be delayed due to factors beyond our control, such as:

  • Public/national or regional holidays
  • Courier disruptions
  • Natural disasters or extreme weather
  • Government restrictions
  • Pandemic or health emergency-related delays

In such cases, the delivery timeline may extend up to 14 business days (2 weeks) or longer depending on the severity of the situation. We will do our best to keep you informed.

4. Force Majeure Clause

Hagen Beauty will not be held liable for delivery delays due to events classified as force majeure, including but not limited to:

  • Acts of God or nature (flood, earthquake, etc.)
  • Acts of government or legal authority
  • War, civil unrest, or labour strikes
  • Supply chain breakdowns or courier failures

In such cases, we will make all reasonable efforts to expedite delivery and maintain regular communication.

5. Order Tracking & Support

Once your order is shipped:

  • You will receive a tracking number via SMS or email.
  • Orders can be tracked through our website or support.

For updates or concerns, please contact our customer care team at:
hello@hagenbeauty.com

6. Customer Commitment

Our priority is to ensure that your order reaches you safely, securely, and in a timely manner. We work only with trusted logistics partners and maintain high standards of dispatch and packaging.

Thank you for choosing Hagen Beauty.

We appreciate your trust and support!