Hagen Beauty

By placing an order with Hagen Beauty, you acknowledge that you have read, understood, and agreed to the following terms and conditions. These terms are intended to ensure transparency, product safety, and a seamless consumer experience.

1. Order Confirmation and Modification

  • Once an order is placed and payment is successfully processed, it shall be deemed final and cannot be cancelled, modified, or altered under any circumstances.
  • Customers are advised to review their order, shipping address, and payment details carefully before proceeding to confirm their purchase.

2. Patch Test Advisory (For Skincare and Haircare Products)

To ensure product compatibility and avoid potential adverse reactions, Hagen Beauty strongly recommends conducting a patch test before the full application of any skincare or haircare product, particularly if the consumer:

  • Has sensitive skin or scalp
  • Has a history of allergies, skin conditions, or scalp issues
  • Is trying a new formulation or product for the first time

Patch Test Procedure:
Apply a small amount of the product on the inner wrist for skincare, or behind the ear/on the scalp for haircare, and leave it undisturbed for 24 hours.
If any redness, itching, irritation, or discomfort occurs, discontinue use immediately and consult a dermatologist if necessary.

3. Ingredient Disclosure and Consumer Responsibility

  • Complete ingredient lists are available on product packaging and the official website.
  • It is the consumer’s responsibility to review all ingredients and assess product suitability based on their personal allergies or sensitivities.
  • Hagen Beauty shall not be held liable for any allergic or adverse reaction resulting from the consumer’s failure to verify ingredient compatibility.

4. Product Variation Disclaimer

  • Minor variations in colour, texture, fragrance, or appearance may occur between batches due to the use of natural ingredients and manufacturing conditions. These differences do not affect product quality or efficacy.
  • Product images shown online may differ slightly due to digital display variations, lighting conditions, or screen settings.

5. Exchange, Return & Refund Policy

Customers may raise a request for exchange or refund in the event of a damaged, defective, or incorrect product, subject to the following conditions:

  • A written request must be submitted to hello@hagenbeauty.com within 3 (three) days of delivery.
  • The customer must provide:
    • Clear images of the product in question, and
    • A complete unboxing video (mandatory) as supporting evidence.
  • Only products that are unused, unopened, and in their original condition shall be eligible for consideration under the return/refund policy.
  • All requests shall be subject to internal verification.
  • Refer to our Refund & Cancellation Policy for detailed terms.

6. Disclaimer of Liability

Hagen Beauty shall not be held liable for any loss, injury, or damage (direct or indirect) arising from:

  • Improper or unintended use of the product
  • Non-compliance with recommended usage instructions
  • Failure to conduct a patch test
  • Use of expired, opened, or tampered products

Customers are advised to check batch numbers and expiry dates prior to use and follow usage directions as provided.

 7. Intellectual Property

All content, trademarks, logos, brand names, product packaging, and design used on this website are the intellectual property of Kkallos Care Consumer Private Limited (Brand as Hagen Beauty) and may not be used or reproduced without prior written consent.

8. Prohibited Use

Customers agree not to misuse the website or products for:

  • Resale without authorisation
  • Uploading false, harmful, or misleading content
  • Violating any applicable law or regulation
  • Attempting unauthorized access to the website or backend systems

9. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of State of Rajasthan, city Alwar.

 10. Promotional Codes & Offers

  • Promotional codes, discounts, and offers are subject to specific terms and may not be combined.
  • Hagen Beauty reserves the right to withdraw or modify promotions at its discretion.

11. Customer Support

For any queries, feedback, or grievance redressal, please contact our Customer Care Team:
📩 Email: hello@hagenbeauty.com
We are committed to your care and satisfaction.

Kkallos Care Consumer Private Limited, registered trademark Hagen Beauty reserves the right to amend these Terms & Conditions without prior notice. Consumers are encouraged to review this document periodically.